As reported in Government Executive, in a new study:
The overall customer experience for half a dozen key federal services was rated “very poor …”
And:
“Compared with dozens of auto, banking, retail and retail companies ...," federal customer experience "looks downright bleak …”
The study:
… measures government agencies -- and more than 15 other sectors -- across three components that make up great customer experience: effectiveness, ease and emotion.
And:
The six federal agencies and programs rated earned an average of “very poor”…
Which one, you might be thinking, scored the lowest?
… HealthCare.gov scoring the lowest.